Loyalty Desk
Deployed, in testing · Aug 2026
A small loyalty and retention desk that works without hoarding personal data.
Loyalty Desk runs member codes, points, rewards, referrals, memberships and segments for a food-service group, and flags low ratings for recovery. Campaigns are drafted, never sent on their own. It is designed to hold the minimum about a guest.
Who it is for
Operators who want repeat visits and recovery of unhappy guests without handing their customer list to a third-party platform.
What it does
- Member codes, points and rewards.
- Low-rating recovery queue.
- Segments and draft-only campaigns.
- Referrals, memberships and a wallet.
- Customer scoring on behaviour, not identity.
How it works
- A guest joins with a code at the bill.
- Visits earn points; ratings and gaps raise flags.
- Staff act on the queue; the owner approves any campaign before it goes anywhere.
Where it stands
Deployed in August 2026 as a private pilot for Platform 65, in testing with one operator login. Not available to outside businesses yet.